Storyboards

Takeover

Dan's old firm, BlueRank Marketing, holds his profile, domain and tracking number.

HowdySEO · desktop · access steps
Google Business Profile
Who holds it?
( ) I do
( ) Someone on my staff
(•) My old SEO firm: BlueRank Marketing
We'll take it back for you, free. You'll do only the steps that need you. Continue

During the access steps he says his old firm holds the profile. That starts the takeover, on every plan, at no charge.

HowdySEO · desktop
Taking back what's yours: 1 of 6 done
Google Business Profile · BlueRank is primary owner · waiting on you: request ownership at Google
ruizplumbing.com · at BlueRank's registrar · next: you approve the transfer
Website hosting · BlueRank's server · we're copying it to a host in your name
Tracking number (480) 555-0142 · BlueRank's account · next: you sign the port
43 listings · BlueRank's sync service · we rebuild them when it ends
✓ Search Console · you're owner now

He sees everything there is to take back: who holds each item, the way to reclaim it, and whose step is next. A franchise unit's accounts stay with its franchisor, so the list holds only what the franchisor's rules give the unit.

Google Business Profile · phone
This profile is managed by someone else
Request access: (•) Owner ( ) Manager
Your name: Dan Ruiz · phone (480) 555-0117
Submit

He submits the ownership request at Google, with the choices already made for him.

Helpdesk email · phone
Re: your Google profile
BlueRank didn't answer Google's request. We've filed the appeal; Google decides. If Google's forms don't settle it, a person on our team handles it. You'll have an answer by Wednesday next week.
· Sam, HowdySEO support

When the old firm doesn't answer, the house appeals. Updates come from the helpdesk. Anything Google's forms don't settle goes to a person, with a due date he can see.

Registrar · desktop · Dan's own account
Transfer a domain in
ruizplumbing.com · authorization code ✓
1 year added · $[n] · paid by you
Transfer

At a registrar account in his own name, he enters the code the house got from BlueRank and pays for the transfer himself.

Carrier · phone · Dan's own account
Port a number
(480) 555-0142 from BlueRank's account
Authorization: Dan Ruiz [signature]
Sign and submit Calls keep ringing through during the move.

He signs the port of his old tracking number into his own carrier account. Calls don't drop during the move.

HowdySEO · desktop
Everything is yours: 6 of 6 done
✓ Google Business Profile · you're primary owner · we're Manager
✓ ruizplumbing.com and hosting · in your name
✓ (480) 555-0142 · in your carrier account
✓ 43 listings rebuilt
BlueRank's logins removed: Business Profile, Search Console, Analytics, WordPress See the list

Each item now sits in his name, with the house holding only a role, and every login BlueRank had is removed.